Frequently Asked Questions
Frequently Asked Questions
Find quick answers about our services. Reach out to us directly for more information!
Find quick answers about our services. Reach out to us directly for more information!
How is Affero different from a regular prepaid card or banking app?
Affero is built for nonprofits—not banks. It tracks and restricts aid spending by category (like food or housing) so every dollar drives measurable impact.
Do recipients need a bank account to receive funds?
No. Recipients can access funds directly through the Affero Wallet without needing a traditional bank account.
How do the incentives work for recipients?
Recipients can earn additional funds or perks by completing verified community actions—like attending a class, volunteering, or achieving program goals.
Can administrators track program results in real time?
Yes. Admin dashboards show real-time spend, engagement, and outcome data across all beneficiaries, accessible 24/7.
What if I need support or see an issue with my wallet?
Reach out anytime through the in-app support chat or at support@affero.org- our team is available to help quickly resolve issues.
How secure is recipient financial information?
Affero uses bank-grade encryption and works with partners like Stripe and Plaid to ensure data security and compliance.
How is Affero different from a regular prepaid card or banking app?
Affero is built for nonprofits—not banks. It tracks and restricts aid spending by category (like food or housing) so every dollar drives measurable impact.
Do recipients need a bank account to receive funds?
No. Recipients can access funds directly through the Affero Wallet without needing a traditional bank account.
How do the incentives work for recipients?
Recipients can earn additional funds or perks by completing verified community actions—like attending a class, volunteering, or achieving program goals.
Can administrators track program results in real time?
Yes. Admin dashboards show real-time spend, engagement, and outcome data across all beneficiaries, accessible 24/7.
What if I need support or see an issue with my wallet?
Reach out anytime through the in-app support chat or at support@affero.org- our team is available to help quickly resolve issues.
How secure is recipient financial information?
Affero uses bank-grade encryption and works with partners like Stripe and Plaid to ensure data security and compliance.
How is Affero different from a regular prepaid card or banking app?
Affero is built for nonprofits—not banks. It tracks and restricts aid spending by category (like food or housing) so every dollar drives measurable impact.
Do recipients need a bank account to receive funds?
No. Recipients can access funds directly through the Affero Wallet without needing a traditional bank account.
How do the incentives work for recipients?
Recipients can earn additional funds or perks by completing verified community actions—like attending a class, volunteering, or achieving program goals.
Can administrators track program results in real time?
Yes. Admin dashboards show real-time spend, engagement, and outcome data across all beneficiaries, accessible 24/7.
What if I need support or see an issue with my wallet?
Reach out anytime through the in-app support chat or at support@affero.org- our team is available to help quickly resolve issues.
How secure is recipient financial information?
Affero uses bank-grade encryption and works with partners like Stripe and Plaid to ensure data security and compliance.
Trusted partners
Trusted partners
Trusted partners
Trusted by the world’s most innovative teams for our excellence.
Trusted by the world’s most innovative teams for our excellence.
Trusted by the world’s most innovative teams for our excellence.
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